IT exists for one purpose: to provide the tools necessary to enable Business Activities. Like we saw in the CLAP Framework, Business Capabilities are made up of a number of discrete Business Activities. But it is in the delivery of the Business Capabilties as a Service that IT provides value to the Enterprise.
The model for a Business Service is clearly defined by the ITIL framework. In short, it is composed of People, Process and Technology. Certainly, the framework also describes the meta-data, which includes the Service Owner, the Service Consumer and the Service Provider.
Once the functional and non-functional requirements of the Business Capabilities are mapped out, the application and its underlying infrastructure become straightforward to build out. As I have posted about previously, the Project Management Life Cycle can be easily applied to deliver these capabilities to the Enterprise. Of course, more than one capability can be provided by a single service. Often many services get grouped together to form a broader service.
There is also another relationship hidden in a simple model like this one. The degree to which a process is repeatable (and can therefore be automated) has implications to the People part of the equation. The more highly repeatable and automated a process is, the lower the required skill-set for the labour, which should in turn lower the cost of the Service to the Enterprise.
Posted with Blogsy
No comments:
Post a Comment